Frequesntly Asked Questions

We have put together some of the most common questions asked by new employees

Q. What about breaks during the day?
A. Full time workers have two x 15 minute breaks. There is also a one hour break
for lunch. Part time workers must refer to their Line Manager for details of their
break arrangements.

Q. What are my promotion prospects?
A. Promotion prospects are very good. The Foundation is expanding rapidly and we
try to make promotions internally when positions become available, our
Telephone Sales Representatives can become Team Leaders and Sales Managers
in the future. Work hard and if you want to go for any promotion make your
Manager aware and they will give you all the help you need.

Q. What training will I receive?
A. Before starting work in the department, you must attend an induction programme
in the Training Centre covering the Foundation and the requirements of your new
position. Once you have started work with us, your performance will be constantly
assessed and one to one monitored coaching provided as necessary.

Q. When do we break up for Christmas?
A. The Foundation has a shut down period between Christmas and New Year. This
shut down forms part of your annual holiday entitlement.

Q. Are there any tips you can give me to do the job well?
A Be polite, cheerful and listen to what people say. Don't be pushy or aggressive. Memorise the set script and practice it's delivery until, like an actor, you have it word perfect.

Q. What will I be required to wear for work?
A. You will be expected to be smart and well groomed.
Foundation minimum image standards for female staff

Clothes to be kept clean, well pressed and in good repair at all times.

Training shoes or jeans must not be worn for work.

Shoes must be clean and polished.

Visible tattoos are unacceptable. Tattoos on the face and neck must be covered with a plaster.

Hands and nails must be clean with nails kept to a moderate length.

You are responsible for your own personal standards of hygiene and should be aware of the need to use deodorants and keep yourself fresh.

Foundation minimum image standards for male staff

Clothes to be kept clean, well pressed and in good repair at all times.

Training shoes or jeans must not be worn for work.

Shoes must be clean and polished.

Visible tattoos are unacceptable. Tattoos on the face and neck must be covered with a plaster.

Hands and nails must be clean with nails kept to a moderate length.

You are responsible for your own personal standards of hygiene and should be aware of the need to use deodorants and keep yourself fresh.

Q. When do we get paid?
A. You are paid every Friday by BACS transfer. Basic pay is paid weekly, one week
in arrears, commission is paid two weeks in arrears and bonuses are paid on the
third Friday following the end of the control period.